19-02-2022 15:46
Hello.
I need to add my grandson to my account, so he can get in touch with any issues I may have. I am unbale to have him with me when I call, to add him to the account.
Can I do this online & I need to get in touch around me signing up as it is asking me get in touch.
Can some please advise or help with this issues
Thanks
Doris
20-02-2022 15:19
@Anonymous User
You can’t have multiple names (profiles) on a Now account.
So you ‘simply’ need to give him your account name and password, and let him log in with that.
’Simply’ because there are a few issues:-
Depending on his age, you may want to set a Parental PIN so he can’t watch age-inappropriate programmes. And, of course, don’t give him the PIN!
And you will certainly want to set a Payment PIN, so he can’t buy memberships for himself. Again, don’t give him that PIN either!
Finally, do you have Boost? Without it, you are limited to a single user at a time, so if he decides to watch something, that will shut you out while he is using it, and for up to ten minutes afterwards. So for both of you to watch at once, or even for him to help you with issues, possibly, this would require Boost.
All things to be considered before granting anyone else access to your Now account.
21-02-2022 8:34
I know. But I can’t see it working very well without what I talked about above 😢