"We are unable to validate your card details. Please check and try again."

[Anonymous User]

I have now been on Live Chat 3 times, emailed twice and still no result. I have been told I have an IRELAND card, because I have a bank of ireland UK VISA DEBIT. I live in Northern Ireland - PART OF THE UK. My card literally has UK visa debit written on it.

Everytime I talk to someone new they tell me the same thing, which is ridicuous as I live in the UK and have a UK card.

Each time I enter in my card details it comes up with the message "We are unable to validate your card details. Please check and try again."

Can anyone help?

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Sorry to hear you're having problems. First things first: -

• What type of device are you using to access your NOW TV account?
• If you are using a computer, what's the operating system version?

Cheers

[Anonymous User]

Hi,

It's a regular PC with a 64 bit Windows 10. The browser is the latest Google Chrome.

However, if you read my post, it's a server side issue. It has nothing to do with my PC.

bests

[SeeMoreDigital]

Hi @Anonymous User,

Is Javascript enabled in your Google Chrome browser?

[Anonymous User]

Hi,

of course, I wouldn't get javascript errors if the javascript itself couldn't run...

bests

[SeeMoreDigital]

It's most odd @Anonymous User,

I also use Google's Chrome browser and I'm able to access the 'Payment details' area of my account just fine!

If you need to you can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[4268]

@Anonymous User you might find it easier to buy a voucher from Game and then get chat to apply it.

[Anonymous User]

I've just recieved an email explaining that i need to update my payment fdetails for now tv as they payment never went through. Thought this was highly possible as I've had a new card recently. My card detais are up to date however and I have plenty of money in the account that it is coming out from. I'm not sure what to do as I don't have another card to set up payments with. 

[4268]

@Anonymous User pop on to chat. It is possible that the CVC number changed and that needs updating.

[Anonymous User]

As the subjects details says your system will not validate my card.  I used the same card with same details to subscribe to Netflix with no problems

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

Perhaps the following 'Help Centre' article may be of use to you: - What payment cards can I use?

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements I suggest you contact a NOW TV representative.

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers