Community

Anonymous User · ‎15-05-2015

I have now been on Live Chat 3 times, emailed twice and still no result. I have been told I have an IRELAND card, because I have a bank of ireland UK VISA DEBIT. I live in Northern Ireland - PART OF THE UK. My card literally has UK visa debit written on it.

Everytime I talk to someone new they tell me the same thing, which is ridicuous as I live in the UK and have a UK card.

Each time I enter in my card details it comes up with the message "We are unable to validate your card details. Please check and try again."

Can anyone help?

Anonymous User · ‎08-02-2016

Sorry but this issue isn't resolved. I have my pass on continuous.you'd renewal but I got an email message to say I had cancelled it. I went on the website and passes van t be displayed. You say my payment card has expired but it is valid for years yet the site won't let me upate my payment details. I now can't watch and can't sort it out on the website, in fact your website won't.even let me send the contact form to you. Terrible service situation

Anonymous User · ‎09-02-2016

Hi @Anonymous User

Thanks for posting, very sorry to hear you've had issues trying to renew your pass. I will need to look into your account and then respond via e-mail.

Keep an eye out on your inbox

Cheers

Ranj

NOW TV Team

Anonymous User · ‎29-05-2016

I've had pass suspended and I've updated card details and same address . Frustrated

Anonymous User · ‎29-05-2016

@Anonymous User Welcome. Best place for help is staff on LIVE CHAT

http://help.nowtv.com/contact-us/Change-Payment-Card and click live chat

Anonymous User · ‎29-05-2016

Problem seems to be sorted thanks , live chat helped

Anonymous User · ‎03-04-2017

Trying tosimply load payment details - unbelievably frustrating. NOW TV needs to get their systems up to scratch as customers shouldn't have to:

a) Can you please try on another browser?

b) Are you sure the card has not expired.

c) Can you please try on another device.

Seriously! ? I'm now waiting for technical experts to get back to me.

commanda6 · ‎03-04-2017

@Anonymous User wrote:

Trying tosimply load payment details - unbelievably frustrating. NOW TV needs to get their systems up to scratch as customers shouldn't have to:

a) Can you please try on another browser?

b) Are you sure the card has not expired.

c) Can you please try on another device.

Seriously! ? I'm now waiting for technical experts to get back to me.

Hi @Anonymous User

You might have seen this already, but if you haven't the help article at the link below might be of some help

https://help.nowtv.com/article/Sign-up-1014

I hope you get this sorted

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

Anonymous User · ‎20-08-2015

It started to work today but thanks for the help I will use this if I have the same problem in future

Anonymous User · ‎06-02-2016

I'm getting the same issues, but all my details are correct.

Anonymous User · ‎08-02-2016

@Anonymous User

Thank you for your post.

I have emailed you directly about this

Regards

Sue

NOW TV Team