06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
21-10-2015 17:17
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
22-10-2015 13:51
Hi @Anonymous User
Thanks for getting in touch, very sorry you're unable to view on your desired devices. This would be due to the suggestions outlined in the article given by @Anonymous User
You can however view on your desired device now but please take into consideration the steps for the future.
Cheers
Ranj
NOW TV Team
23-10-2015 22:45
22-10-2015 12:19
I have reached my device limit for the month but don't have any devices registered so I can't watch anything what do I do now Help?
22-10-2015 12:34
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
27-10-2015 11:55
Hi,
I'm having a bit of an issue with my device management as we have the Now TV box, two android devices and a laptop set up as our devices however 1 of the Android devices and the laptop no longer work but I have no idea which Android device to delete as both just say Android Device and also, if I delete one of those, I'll have to wait another month to delete the lap top. Is there any way of resetting all devices and starting again?
Thanks.
27-10-2015 11:56
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
07-11-2015 23:49
@Anonymous User
Best thing to do is to have a word with Live Chat, explain what's happened and see if they would be willing to reset your devices for you. To get there go to the following help page
http://help.nowtv.com/article/Device-limit-reached
and click the Contact Us button at the bottom of it, then choose the Live Chat option (8am to midnight)
16-11-2015 23:24
hi,
I have been having some issues with watching content today following renewing my pass this month. I tried to remove my account and re add it and hoped this would solve the problem as the issue was something to do with now tv not being able to connect. I removed my laptop whch is my main device from the list and tried to add it again. instead i have been told my device limit is reached. Not very happy as I have had technical issues all day today. Please help! ALso, doe the windows app require its own slot as I sometimes use the app and sometimes mozilla firefox.
16-11-2015 23:29 - edited 16-11-2015 23:31
@Anonymous User Hi, http://help.nowtv.com/article/Device-limit-reached
Use this page to contact the team who may reset it for you.
Scroll to the bottom and click the blue contact us button. On the next page click on live chat.