23-03-2015 19:11
Hi, I got a new apple TV today and i am trying to watch a movie but as the subject says im getting that error! After doing a few google searches I realised that Im only allowed to add a specific number of devices a month but in my situation I bought a ChromeCast and exchanged it for an apple TV so is there any chance I can register the apple tv? I've deleted two devices from my account and have two empty slots. Any help would be appreatiated thanks
24-09-2016 16:19
24-09-2016 16:38 - edited 24-09-2016 16:40
@Anonymous User
Have a quick read about this guide article about managing your devices.
http://help.nowtv.com/article/Managing-Devices
It sounds like that you have reached your four device limit on your account and i would suggest jumping over to nowtv live chat by clicking on the link page below to see if they will free up a slot for you.
http://help.nowtv.com/contact-us/Managing-Devices
If you don't watch nowtv on your mobile casting device, then to avoid the Chromecast counting has a second device, then if you cast the nowtv app to your Chromecast before playing anything this will then only count has one device.
Should you play the nowtv stream initially on your mobile casting device then cast to the Chromecast this will count as two devices against your nowtv account.
Or does the message says that you have reached the two simultaneous streams on your account ?
27-09-2016 21:05
Hi @Anonymous User,
Thanks for posting.
I'll take a look into this for you and send you an email once I have.
Thanks
Simon
NOW TV Team
22-10-2017 19:10
22-10-2017 19:18