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Anonymous User
Not applicable

‎14-09-2017 9:08

Purchased new box with 2 month free cinema pass, applied to account, now code has dissapeared!

Hi, can anyone help me with this?

 

I purchased a new Now TV box which came with a 2 month sky cinema voucher. I input the voucher and it was applied to my account. After the initial 2 week free period, I have started to be billed and the 2 month voucher has dissapeared off my account.

 

Live chat has said they have no record of the voucher being input and will not update the account.

 

What is going on?

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1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎14-09-2017 9:27

Hi @Anonymous User,

 

I presume you don't have the original 'paper' voucher pass anymore?

 

As a new subscriber provided you still have 'proof of purchase' and your NOW TV boxes serial number it should be a straight forward matter to get your issue resolved by NOW TV.

 

Request to @NOWTV-Team Members: Can somebody look into this please?

 

 

Cheers

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