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Anonymous User
Not applicable

‎31-01-2019 20:11

Payments

Hi, 

i have now tv and I have been paying £7.99 a month even thought I have not used or purchased any passes.  I know this because when I click manage my passes there are no previous or new passes in use. There is nothing to cancel. When I check the now tv account for billings again there are no previous or current bill. So in the account there are no history of purchases or payments that I made but every month the amount stated above is taken from my account even though I don’t use it.

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎31-01-2019 20:19

Hi @Anonymous User 

Any chance you have ever created more than one account to take advantage of either additional free trials or new customers offers ?

Your best bet is to contact nowtv live chat where they can look into your account in more detail on their computer system.

Here's a link to live chat or alternatively drop them a message on the same link page.

https://help.nowtv.com/contact-us/managing-my-devices

 

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