21-06-2016 20:55
Why is the new kids app asking for a PIN number to watch everything? I have a parental pin switched on to restrict to under 12. I tried playing octonaughts and it asks for the parental pin.
22-06-2016 21:01
does anyone know how to fix this? I'm watching on a Roku streaming stick.
23-06-2016 14:25
Hi @Anonymous User
Sorry about that
We are aware of the system prompting for a PIN number on the Kid's programs.
Our teams are working on getting this fixed and this should be done by early next week.
Thanks
Andy
01-06-2018 14:53
I am also having this issue now, 2 years on. Now tv please find a solution for this
02-06-2018 16:25
09-06-2018 13:36
Was this ever fixed as I still have this problem?
I'm guessing it's that the BBC content is unrated? Doesn't make it any less irritating though.
22-06-2018 19:16
Mine is doing the same and has been for weeks now . I have re botted the system and double cheacked on parental control yet it’s still doing it to watch even things like tom and Jerry and ninjago .
Quite anoying as every episode I have to put the code in for the children.
Do we k ow when this fault will be addressed and fixed. As it’s Male I g the service a huge inconvenience.
Many thanks
03-07-2018 18:48
I'm getting this now.
On the Kids channel it is asking for a pin for Pokémon and for Alvin and the Chipmunks...
Set PIN to 15 and over
23-06-2016 13:18
I'm having this problem too. My PIN is also set for 12+ so shouldn't be needed for kids stuff! Chat help were useless and referred it to another team who were unavailable. Apparently they'll get back to me in 24-48 hours!
24-06-2016 6:50