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Anonymous User
Not applicable

‎02-07-2018 12:36

Billing

I recently made an account on now tv to trial out the 14 day free trial, I then cancelled my account after about 10 days because I already have sky. I have been billed £9.99 last month and this month I have again been billed although I have not been using now tv since I cancelled it during the 14 day free trial, I’ve tried ringing them and they’re telling me to post on here? 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎02-07-2018 18:14

Hi @Anonymous User

Your best option would to be either contact live chat or drop them a message from this link below.

https://help.nowtv.com/contact-us/managing-my-devices

Alternatively if you go to My Account > My Passes on here and under FAQ there is a section about " i think i have been charged incorrectly " where if you click on the drop down arrow to expand the information there is a link for a form that you can complete which will be automatically sent to the nowtv team.

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