19-10-2015 14:20
Solved! Go to Solution.
19-10-2015 15:21
@Anonymous User
Welcome to the forum.
I'm guessing you've downloaded the NOW TV app to your new phone? If so, just log into the app with your NOW TV account, and the first time you go to watch content that you have a pass for, your phone should be added to your account automatically. You don't need to add it manually to your account beforehand.
There's a couple of problems that might occur. Some Android phones have modified operating systems or are rooted (either by yourself or the manufacturer) that might stop the app from working properly. If this happens see here for details on what to do
http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/267625#U267625
Secondly, you might get an error message saying you've exceeded your device limit. This can happen if you've added or deleted several devices in the last few weeks. If this happens its best to have a word with live chat and explain the situation. They may be able to reset your device limit to help you get your new phone working. To get to live chat to do this, go to the following help page and click the Contact Us button at the bottom of it, then choose the Live Chat option
19-10-2015 15:21
@Anonymous User
Welcome to the forum.
I'm guessing you've downloaded the NOW TV app to your new phone? If so, just log into the app with your NOW TV account, and the first time you go to watch content that you have a pass for, your phone should be added to your account automatically. You don't need to add it manually to your account beforehand.
There's a couple of problems that might occur. Some Android phones have modified operating systems or are rooted (either by yourself or the manufacturer) that might stop the app from working properly. If this happens see here for details on what to do
http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/267625#U267625
Secondly, you might get an error message saying you've exceeded your device limit. This can happen if you've added or deleted several devices in the last few weeks. If this happens its best to have a word with live chat and explain the situation. They may be able to reset your device limit to help you get your new phone working. To get to live chat to do this, go to the following help page and click the Contact Us button at the bottom of it, then choose the Live Chat option