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Anonymous User
Not applicable

New phone

I have just changed my phone. Now NOW TV doesn't recognise it. I've removed my old phone, but can't see how to add a new device... Please help :0) thanks in advance
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

I'm guessing you've downloaded the NOW TV app to your new phone? If so, just log into the app with your NOW TV account, and the first time you go to watch content that you have a pass for, your phone should be added to your account automatically. You don't need to add it manually to your account beforehand.

 

There's a couple of problems that might occur. Some Android phones have modified operating systems or are rooted (either by yourself or the manufacturer) that might stop the app from working properly. If this happens see here for details on what to do

 

http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/267625#U267625

 

Secondly, you might get an error message saying you've exceeded your device limit. This can happen if you've added or deleted several devices in the last few weeks. If this happens its best to have a word with live chat and explain the situation. They may be able to reset your device limit to help you get your new phone working. To get to live chat to do this, go to the following help page and click the Contact Us button at the bottom of it, then choose the Live Chat option

 

http://help.nowtv.com/article/Device-limit-reached

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1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

I'm guessing you've downloaded the NOW TV app to your new phone? If so, just log into the app with your NOW TV account, and the first time you go to watch content that you have a pass for, your phone should be added to your account automatically. You don't need to add it manually to your account beforehand.

 

There's a couple of problems that might occur. Some Android phones have modified operating systems or are rooted (either by yourself or the manufacturer) that might stop the app from working properly. If this happens see here for details on what to do

 

http://community.nowtv.com/t5/Android/Android-Frequently-Asked-Questions/m-p/267625#U267625

 

Secondly, you might get an error message saying you've exceeded your device limit. This can happen if you've added or deleted several devices in the last few weeks. If this happens its best to have a word with live chat and explain the situation. They may be able to reset your device limit to help you get your new phone working. To get to live chat to do this, go to the following help page and click the Contact Us button at the bottom of it, then choose the Live Chat option

 

http://help.nowtv.com/article/Device-limit-reached