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Anonymous User
Not applicable

‎18-10-2015 16:38

Wrong Pass Bought

HI there, I have been a NOW TV customer for many years & always buy the movie pass. I have just gone to buy the pass, literally within the last 5 minutes (5 minutes of panic & looking around), and in my stress of coping with a naughty toddler & general idiocy, have accidentally bought the entertainment pack.

I am looking for a refund and to buy the movie pass as. I have never bought the entertainment pass before, and surely a NOW tv customer service could see that I have always bought movies, and I am alerting immediately.

There is no live chat as its a Sunday..

And by tomorrow my story might seem less believable as though I am trying to get a days free t.v and then cancel! 

Can anyone please help? 

Having a hell of week 😞

kind regards, 

Jo

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3 REPLIES 3
Anonymous User
Not applicable

‎18-10-2015 17:28

Livechats available 7 days a week until midnight.

Only way your going get help is livechat.
4268
Legend 5
Legend 5

‎18-10-2015 17:31

They will be able to tell that you have not used the pass.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎18-10-2015 17:31

Forgot to add link to chat http://help.nowtv.com/article/Apply-Voucher-NOW-TV-Entertainment-Month-Pass

Click contact us button at bottom of page and on the following page after you will see livechat option