02-06-2016 8:43
Hello
Has anyone else been caught out by the NOW TV Scam?
Let me explain. You buy a NOW TV box which can come with say 3 months free entertainment subscription. However to use it you need to set up an account , during which you are asked for your credit/debit card details. I believe they say they wont charge you. However after 3 months your free subscription ends, and because auto renew is configured by default you are the charged £6.99 for a month. You do have the option to cancel the subscription during the free trial which will switch off auto renew, but how many people know this? 3 months is a long time, how many people forget and then get charged £6.99 a month until they check there bank?
I brought this up with the NOW TV via webchat and got a scripted bull%$£" response.
Please be warned.
03-07-2017 14:55
Hi @Anonymous User,
Where did you purchase your '6 month' voucher from?
According to the 'Sales of Goods Act' if you have a faulty product your first port of call to get your issue resolved is with the 'vendor'!
Cheers
13-10-2017 17:49
On 21/1 17 SeeMoreDigital published a clear set of conditions which clarify what the customer is responsible for, and what he might get into. Well done.
Unfortunately, NOWTV don't seem to think that it's important to highlight these conditions when making a purchase. The adverts are boldly there to impress. The subterfuge is also on the page but sufficietly unappealing to dissuade anyone from reading it.
It's a long time since I saw anything as blatantly dishonest as this.
13-10-2017 17:42
IT IS A SCAM. It's just happened to me. Took a monthly deal for £20 as a cheap trial. Later found that they had triggered to charge me £33 per month with no notification or anything.
Asked the 'helper' and he referred me to 7,400 words of T's and C's.
If you look at any monthly deal you will see how crafty they are.
The deal is shown in something like font size 16.
At the bottom of the page are 5 lines (136 words) at something like font size 4. BIG DISINCENTIVE TO READ THAT THEY ARE ABOUT TO STEAL £33 PER MONTH OFF YOU.
I'm off to find who to tell - is it OfCom or somebody?
14-10-2017 21:21
Hi @Anonymous User
Thanks for getting in touc. Which £20 deal are you referring too? is the sports pass for £20? if so you do need to cancel the pass before the deal ends otherwise the pass will auto-renew at its normal price of £33.99 this is stated when you take the pass out and is visable before you confirm the purchse. If you did not cancel it and you were then charged full price then unfortunately we cannot do anything about that. if you wish to discuss this further please contact our Live Chat team and they will be happy to go through this with you.
15-10-2017 16:36 - edited 15-10-2017 16:44
Hi Eddi-M,
Thanks for commenting. It was, indeed, the sports pass for £20. I found out - just in time I think - that I was supposed to cancel the auto-renew. It was only a fluke that I wanted a day pass to watch a football match, and I happened to see £33 showing on my statement.
If I had not watched that match it could have been months before I found out that NowTV were raiding my bank account.
You say that "this is stated when you take the pass out and is visable before you confirm the purchse" (sic).
Well, I asked the helper on the chat line where I should (could?) have seen it. His only reply was to refer me to your terms and conditions. So I looked there. I didn't find it because I wasn't prepared to wade through 7,400 words to ensure that I wasn't being ripped off as part of my £20 transaction.
However, I found a current deal for NowTV boxes, and I have attached a copy of it. Please examine it carefully and decide whether you are sufficiently diligent and paranoid to read the small print. I suggest that thousands of people won't read the small print or notice what they are letting themselves in for.
DO YOU REALLY THINK THAT IT IS HONEST TRADING TO ADVERTISE SOMETHING FOR £36.99 IN SOMETHING LIKE 18-FONT, AND TO HIDE A CLAUSE GRABBING £33.99 PER MONTH ON THE FOURTH LINE OF T's and C's IN 4-FONT?
But you don't need to answer that because someone will answer it for you. I am about to report you to the Advertising Standards Authority and OfCom. If you can't comply with honest practice within the next few weeks, your post might be used to prove that NowTV know exactly what they are doing.
I have taken the precaution of saving a screen dump of this conversation.
05-07-2017 18:32
05-07-2017 23:41
06-07-2017 3:45
06-07-2017 7:30
06-07-2017 10:00