13-06-2016 11:50
My account was billed on the 3rd of June however I am unable to watch any of the entertainment package which I have paid £6.99 for and just keep being promoted to buy a pass. How can I speak to someone about this?
13-06-2016 14:41
Hi and welcome to the forum @Anonymous User,
People having multiple NOW TV accounts appears the source of most customers problems such as this. Ideally you should be using the same log-in name and password across all your NOW TV devices including this forum.
You should however be able to get your subcription payment(s) returned to you but obviously the NOW TV people will check to see when you last viewed any content on the service(s) you subscribed to.
Anyway, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: --
Cheers
14-06-2016 15:04
Hi @Anonymous User
Could it be possible that you have setup more than 1 username with NOW TV ?
It's the most common issue that customers have.
Thanks
Andy