07-02-2017 13:37
Solved! Go to Solution.
16-02-2017 24:14
07-02-2017 13:39
07-02-2017 14:31 - edited 07-02-2017 14:36
Hi and welcome to the forum @Anonymous User,
According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring. Sufficed to say, asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services!
After officially cancelling your subscription or subscriptions (by accessing the 'My Passes' area of your 'My Account'), you will be been sent a confirmation email or emails.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
07-02-2017 16:51
08-02-2017 20:32
08-02-2017 20:34
08-02-2017 20:54 - edited 08-02-2017 20:56
@Anonymous User,
As you can imagine, peoples cards get lost/stolen/change number all the time and because of this there's a provision/process in place for any creditor to have any new card automatically authorized to continue any existing 'rolling' payment subscriptions.
Sufficed to say, if you no longer require NOW TV's services you will need to officially cancel it/them. After which you will recieve confirmation that it has/they have been cancelled.
Cheers
09-02-2017 12:44
@Anonymous User @Anonymous User @4268
Hi Sarah
I've come to this debate late and may have missed the point of this thread, however you asked, "Who entered the additional promotion in Dec and Jan again without my permission?", to that I would asked you, did you put a security "Pin number" on your NowTV account?
If you did not then you should look to your friends or family members that have access to your NowTV account.
UK Bob
10-02-2017 16:38
10-02-2017 18:46
@Anonymous User
Hi again Sarah
It may take a "Sherlock Holmes" type person to unravel the mystery surrounding your NowTV account but, for safety and security, you should pin your account.
UK Bob