02-10-2014 23:43
05-11-2015 14:29
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you've had issues with being wrongly charged. I will send you an e-mail now, keep an eye out on your account.
Cheers
Ranj
NOW TV Team
12-07-2017 19:24
I applied for the movie pass at the end of last year.
What I did not apply for was an entertainment pass. I was charged for the entertainment pass for 5 months until I noticed.
I have tried numerous times to contact them.
Last month I discovered I was charged for another pass I did not ask for.
What is going on? This must be happening to thousands of people. Think how much they are raking in from thousands of account daily. Add that up at the end of the month and now tv have a tidy fortune milked from poor unfortunate ignorant customers.
12-07-2017 20:14
Hi @Anonymous User,
I suggest you visit your 'My Account' and access 'View my bills' which will tell you when the 'Entertainment' service was first activated. It was probably started as a 'free trial' and not officially cancelled.
That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
06-04-2016 7:53 - edited 08-04-2016 11:09
think Now tv is a crap service i hate them i cant contact the #### to make a compliant so i am doing this
09-03-2017 20:27
Its fraud and it happens to most of your customers including me i have cancelled it and blocked the transaction at my bank and you still manage to get money from me
09-03-2017 21:02
@Anonymous User wrote:Its fraud and it happens to most of your customers including me i have cancelled it and blocked the transaction at my bank and you still manage to get money from me
Hmmm...
Sadly very few people who issue complaints on this forum come back and admit 'their' mistakes. Such as: -
Sufficed to say, when people officially cancel their NOW TV subscriptions, they will be sent a confirmation email or emails. And provided you have such emails you have nothing to worry about should anything actually go wrong!
15-08-2016 21:37
I have had money taken off my credit card ever since it was installed. I obviously can't get hold of a person to sort this - not sure what I can do.
15-08-2016 21:40
@Anonymous User Hi 🙂
http://help.nowtv.com/article/Cancelled-but-still-being-charged
Click the link and the green contact us button at the bottom. The next page will have a live chat option. There you can speak to a team member to check what has happened.
06-04-2016 7:52
If One makes a One time payment then One should not be charged One time payments for the rest of their lives should One
06-04-2016 8:55
@Anonymous User when you sign up to NOW TV it is mentioned multiple times that it's a reoccurring payment until cancelled. If you wish to complain this help page will get you started http://help.nowtv.com/article/Make-a-complaint