18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
25-07-2019 24:17
25-07-2019 24:42
25-07-2019 7:43
Hi @Anonymous User
Have a read of this helpful article, as it sounds like this might apply in your case.
28-07-2019 1:31
28-07-2019 12:57
@Anonymous User
Which does seem to strongly indicate that, as described in that article, you have a second account on the go, which is the one being charged.
So you would have to try and remember what that account name and password were, or dig out old emails and/or documentation about it, and log on to that account to see the relevant payment history.
But I think it may be much easier if you go to Live Chat, as I described above in an earlier posting, and work out with them what these account details are, as they will know which account they are charging you for.
05-08-2019 21:28
my internet off
05-08-2019 21:54
up! pay for fibre plus, get 0.5 mbps! why
25-07-2019 14:45
Hi @Anonymous User
Sorry, but this can’t be solved by repeatedly posting in the Community 😞
I gave you advice on what to do several posts ago, and you need to look back at it, and follow it, if you want your issue resolved.
05-08-2019 20:50
I cant get free trial on sky cinema says i have had it but i dont
26-08-2019 17:08
Iam having trouble login to my account