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Anonymous User
Not applicable

‎29-11-2017 21:23

Lack of service

I have been on the help lonk for a total of five hours and am now reduced to the email service. I get one email a day sometimes asking me questions I have answered 100of times. Is there any way I can get service?
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3 REPLIES 3
Anonymous User
Not applicable

‎30-11-2017 12:27

@Anonymous User wrote:
I have been on the help lonk for a total of five hours and am now reduced to the email service. I get one email a day sometimes asking me questions I have answered 100of times. Is there any way I can get service?

Hi @Anonymous User

 

We are sorry to hear about this ! 

 

Can you tell us how we can help and hopefully we can get this resolved for you ?

 

 

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Anonymous User
Not applicable

‎30-11-2017 12:59

In response to Anonymous User's comment
I have not been able to connect my chrome cast to NOW TV even though BT sport Spotify and Netflix work perfectly well.

0
schnapps
Legend 5
Legend 5

‎30-11-2017 13:07

In response to Anonymous User's comment

Hi @Anonymous User

 

If you are using a BT Router, have you tried disabling the smart setup feature ?

 

Instructions here on how to switch off the smart setup on BT Routers.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5

 

Obviously ignore my post if you have already done this or you are using a different Router.