20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
07-06-2016 12:51
05-06-2016 17:48
please delete my account immediately - I do not want th is service anymore and I cannot cancel this online as it redirects me to the login stap - tried calling the help number but was told this had to be done online - clearly a scam to keep customers by making it impossible to get out the membership without difficulty please cancel immediately
05-06-2016 17:57
Hi and welcome to the forum @Anonymous User,
Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device (as their web browsers are not sophisticated enough to display pop-up windows - ie: windows within windows). Here's what you need to do: -
Cheers
06-06-2016 14:19
Hi @Anonymous User
Sorry to hear your having problems canceling.
If when your trying to cancel the webpage takes you in a loop this would indicate that this is an incomplete account (hence asking for details).
Do you remember setting up any other usernames ? If you do sign in with this and you should then be able to cancel if it is the correct account hat holds your NOW TV Pass.
Thanks
Andy
07-06-2016 13:23
18-10-2016 8:53
I wish to delete my account please. how do i do this?
18-10-2016 10:02
@Anonymous User
Welcome to the forum
Have a read of the post above yours and follow the steps.
21-10-2016 15:38
i`d like to delete my account completely. Many thanks.
G
21-10-2016 19:19 - edited 21-10-2016 19:19
Anybody who wants their NOW TV account deleted should be aware of the following: -
All 'account' related issues are subject to the Data Protection Act. Which means you will need to contact a NOW TV representative either via 'Email' or preferably via the forums 'Live Chat' facility and explain your requirements to them.
That being said, the easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
13-02-2017 22:42
hi i would like to delete my account please as i no longer use it and i dont want to be charged if it renews as i havent subscribed to another months entertainment pass. would you be able to help me deactivate it please