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Anonymous User
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09-10-2015 14:41
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Hello there I recently purchased a PS4 and got a 3 month pass for free (it's worth £15) but when I have tried to set up my account and use the code I get an error saying the code is not valid please retry. Can you please help? I've tried changed the number 0 to a letter O etc but still nothing works.
Thanks
Thanks
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Andy
Legend 5
31-10-2016 22:26 - edited 31-10-2016 22:26
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@Anonymous User
Welcome to the forum.
The usual cause of this is misreading the code on the voucher. Try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc
and you are still stuck after all that, go to
http://help.nowtv.com/contact-us/Code-not-valid
and choose the option to Start Live Chat who can check the code for you.
57 REPLIES 57
Anonymous User
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12-10-2015 12:17
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Hi @Anonymous User
Thanks for getting in touch, very sorry to hear you've got issues with your new voucher. As this is an account related query I will need to send you an e-mail. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
Anonymous User
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26-12-2015 15:59
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For we bought a PS4 with Call of Duty and a two month free pass for Now Tv however when we entered our code from the email it wasn't successful. Please help.
Many thanks
Marie
Anonymous User
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28-12-2015 14:26
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Hey @Anonymous User
Can you also try applying the code via a PC/MAC as we are finding that this is working.
Thanks
Andy
Anonymous User
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28-12-2015 15:44
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Hi there
By logging in to playstation network or now tv
Cheers
By logging in to playstation network or now tv
Cheers
Anonymous User
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30-12-2015 13:37
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Hi @Anonymous User
If it is a NOW TV Code then this has to be entered via the NOW TV Website.
Thanks
Andy
Anonymous User
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17-10-2015 24:31
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The exact same thing has happened to me too! Any chance I can get some help, bought the console from a Game store and got the code with it but whenever I try entering it, it doesn't work
Anonymous User
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19-10-2015 13:35
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Hi @Anonymous User
Thanks you for getting in touch, sorry to hear you're having issues with this too. I will send you an e-mail now, keep an eye out on your account.
Cheers
Ranj
NOW TV Team
Anonymous User
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02-11-2015 22:13
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I am also facing the same issue, I bought my ps4 bundle from GAME and I have been trying to redeem my 3 month pass which when entered tells me is invalid. It's beginning to get increasingly frustrating!
Anonymous User
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05-11-2015 12:22
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Hi @Anonymous User @Anonymous User
Thanks for both getting in touch, sorry to hear you're having issues with the Game vouchers.
I'm gonna send you an e-mail now so keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
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