12-08-2017 16:21
12-08-2017 16:27
Hi and welcome to the forum @Anonymous User,
As you can imagine, peoples cards get lost, stolen and/or change number all the time and because of this there are provisions in place for a creditor to automatically maintain any 'continuous/rolling' payments you've authorised against your original card to your new card, such as: loans, HP agreements, home, car, life insurances, council tax, general services, mobile phone bills, etc. And, TV subscriptions. These provisions are in-place to protect you from missing any payments and incurring any penalties!
If you don't want or can't afford any of the NOW TV services you've subscribed to, you can officially cancel them at any time (and they will still run for their full duration). That's the type of subscription service NOW TV offer!
The official way to cancel your NOW TV subscriptions is via your NOW TV account.
It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
12-08-2017 16:33
@Anonymous User
Welcome to the forum 🙂
We ahve checked this for you and can see no payment coming from the account you are signed in with. Can you check to see if you have any other accounts so we can look into this further and get this resolved?
Thanks Niamh Nowtv Team 😉
13-08-2017 7:55
13-08-2017 9:13
Out of interest @Anonymous User,
There a three other forum members with the phase 'cinemapass' in there username. Are any of them you too?
Cheers
14-08-2017 1:13