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Anonymous User
Not applicable

‎03-06-2016 11:03

Bill Payments

I am wondering why I have just checked my bank statement and I have been charged £6.99. I was previously charged but realised my account's free subscription was up, so I realised that was my mistake and I immediatley cancelled. However, this was months ago so I don't understand why I have just been charged?

Also, when logging into my account it asks for my bank details- why do I need to give these when you seemingly already have them?

Thanks for your help. 

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Anonymous User
Not applicable

‎03-06-2016 11:27

@Anonymous User if clicking My Account asks for card details, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.

Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.