24-03-2018 8:40
24-03-2018 10:27 - edited 24-03-2018 10:29
@Anonymous User
Welcome to the forum.
Sounds like there's an active entertainment pass on another account. Try logging in with any other usernames you have to see if you can find it.
If you still can't find where the payments are coming from have a word with Live Chat or send a message and they can help you track down where the problem is. You can send the NOW TV Team a message or get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
24-03-2018 11:14
If all else fails, just cancel the payment with your bank