28-03-2018 14:59
Solved! Go to Solution.
04-04-2018 7:54
28-03-2018 15:30 - edited 28-03-2018 15:35
Hi @Anonymous User
When you go to My Account > My Payments on here does it show the two payments of £7.99 each month and if so is one an entertainment charge and the second is a day sports pass charge ?
Have you ever created more than one username or used more than one email address in the past to take advantage of any nowtv offers or free trials ?
Look at all your email addresses for any nowtv correspondence and check the log in details on your playback devices which might give you a clue if you have ever setup multiple nowtv accounts.
If you are still struggling to find the two monthly payments of £7.99 then contact live chat.
PS-~ Live chat might be having some technical difficulties at the moment looking at this service status post.
04-04-2018 7:54