06-04-2024 21:37
i have been with now for 3 years.. it started off at £22 and it has been 25.50 for the last year. the plan im on is advertised at £24? why am i being overcharged??
Solved! Go to Solution.
07-04-2024 12:13 - edited 07-04-2024 12:18
https://www.nowtv.com/broadband?DCMP=knc-brand-google:nc_broadband&ds_ag=Now+-+Broadband+-+Offers+-+...
New NOW Broadband members only. 11Mb average download speed. NOW Fibre areas only. Speeds vary by location. £10 delivery fee. After 12 month minimum term, Fab Fibre auto-renews at £35.50 a month.
As above. You aren’t a new customer, so based on that, you are being undercharged £10.00 a month. Or even more if the price of Super Fibre moves away from that for Fab Fibre.
And as those who have recently been sent Now Broadband’s highly confusing renewal email might say, undercharged £21.00 a month 😢
07-04-2024 12:13 - edited 07-04-2024 12:18
https://www.nowtv.com/broadband?DCMP=knc-brand-google:nc_broadband&ds_ag=Now+-+Broadband+-+Offers+-+...
New NOW Broadband members only. 11Mb average download speed. NOW Fibre areas only. Speeds vary by location. £10 delivery fee. After 12 month minimum term, Fab Fibre auto-renews at £35.50 a month.
As above. You aren’t a new customer, so based on that, you are being undercharged £10.00 a month. Or even more if the price of Super Fibre moves away from that for Fab Fibre.
And as those who have recently been sent Now Broadband’s highly confusing renewal email might say, undercharged £21.00 a month 😢
07-04-2024 13:21
@RoyB thank you for taking the time to respond to my issue! 😊