06-05-2022 13:00
Two days ago I contacted NOWTV and agreed to switch to them from BT broadband.
Yesterday I received the following message, sent to my phone ...
Hello, it's NOW. We sent you an email but it didn't get through. To ensure you don't miss any important messages, please sign in to My Account and update your email address at nowtv.com/mydetails . You can also catch up on any messages you've missed by checking your message centre at nowtv.com/mymessages .
I have an account with NOWTV that I set up when I signed up with BT 2 years ago. I double checked my email address on my NowTV account, and it is correct.
I have not received any email from NowTV that confirms that I signed up to their broadband.
However, I have received an email from BT saying they are sorry to see me go.
Solved! Go to Solution.
06-05-2022 17:21
@Anonymous User
The number for the NOW broadband team below.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
06-05-2022 16:28
Thanks, but this does not address my issue.
I signed up to switch to nowtv from BT. But they say their email did not get through to me and that I should go sign in to my account and check up on my details. I have only one account with nowtv. So their instructions on how to get in touch with them to sort out my switch just do not work. Apparently they do not understand how to deal with my switch. I have already spent too much of my time messing with them. It seems they are not yet ready for the big time and I have no time to spend hours worrying about them. Time to cancel.
06-05-2022 16:30
Thanks, but your suggestion does not help.
I signed up to switch to nowtv from BT. But they say their email did not get through to me and that I should go sign in to my account and check up on my details. I have only one account with nowtv. So their instructions on how to get in touch with them to sort out my switch just do not work. Apparently they do not understand how to deal with my switch. I have already spent too much of my time messing with them. It seems they are not yet ready for the big time and I have no time to spend hours worrying about them. Time to cancel.
06-05-2022 16:55
Have you tried calling to explain?
06-05-2022 16:58
I would love to call them and speak to someone.
As far as I can tell, telephoning them is intentionally made impossible.
But if you have a number, please let me know.
06-05-2022 17:21
@Anonymous User
The number for the NOW broadband team below.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband Members can call us 8am–8pm, 7 days a week.
06-05-2022 18:46
@Anonymous User I did post contact details in my first reply which includes a freephone number.
06-05-2022 19:03
Hi,
Sorry. I did not try it. I had made a complaint through their feedback tab and thought the phone call would not do more. Perhaps I was wrong and should have tried it.