03-12-2019 10:32
Hi, I’m trying to update my card details but when I do there’s no option to save my new card. I’ve tried on my iPhone, my kindle and my pc.
03-12-2019 10:39
Hi @Anonymous User
Bit of a long shot, but when you updated your bank card details did you also re type in all the other entries on the screen page such has your billing address etc to see if the confirm green button appears at the bottom of your internet browser screen ?
03-12-2019 10:41
I did 😢
03-12-2019 10:46 - edited 03-12-2019 10:47
Hi @Anonymous User
See if there is anything in this article helps.
https://help.nowtv.com/article/change-my-payment-card-or-billing-address
Otherwise see if live chat can assist you further and give you advice and point you in the right direction though they won't be able to apply the new card onto your account.
To reach live chat, open the link below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.
https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/payment-card-expired-or-declined