cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Updating card details

Hi, I’m trying to update my card details but when I do there’s no option to save my new card. I’ve tried on my iPhone, my kindle and my pc. 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Bit of a long shot, but when you updated your bank card details did you also re type in all the other entries on the screen page such has your billing address etc to see if the confirm green button appears at the bottom of your internet browser screen ?

Anonymous User
Not applicable

I did 😢

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if there is anything in this article helps.

 

https://help.nowtv.com/article/change-my-payment-card-or-billing-address 

 

Otherwise see if live chat can assist you further and give you advice and point you in the right direction though they won't be able to apply the new card onto your account.

 

To reach live chat, open the link below and click on the small green arrow directly underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/payment-card-expired-or-declined