Having had some correspondence with NOW about payments taken from my Bank account over 4 months, they have not provided an answer of why these payments have been taken. I have provided details such as authorisation code and transaction codes but they still have been unable to identify the payment. I find this unbelievable, they must have a record of this. I am extremely dissatisfied and have not received replies to my recent communications. I will therefore probably be cancelling my NOWTV subscription and looking to raise a complaint at a higher level. the other annoying thing is that you cannot get to talk to an individual, very poor service.