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BarryJones
Newbie

Unknown Charges on my Bank account

Having had some correspondence with NOW about payments taken from my Bank account over 4 months, they have not provided an answer of why these payments have been taken. I have provided details such as authorisation code and transaction codes but they still have been unable to identify the payment. I find this unbelievable, they must have a record of this. I am extremely dissatisfied and have not received replies to my recent communications. I will therefore probably be cancelling my NOWTV subscription and looking to raise a complaint at a higher level. the other annoying thing is that you cannot get to talk to an individual, very poor service.

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gavs82008
Legend 5
Legend 5

Re: Unknown Charges on my Bank account

@BarryJones 

Check this link to determine if you have another account with NOW which might explain why they are not able to find record of payments.

https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
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