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CathyBabs
Occasional Poster

Sky cinema pass

My cinema pass was due to expire on 10th April, so I purchased a new 6 month pass. I input the new code on 29th March, and it was accepted and showed it was valid until October. When I looked at my account the next day, it was not showing, and had reverted back to the original expiry date of 10th April? The option to input a new code has returned, but I'm reluctant to re input the code again in case it invalidates it! Why has this happened?

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4268 Champion 4
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Re: Sky cinema pass

@Ruairi-W can you look into this for @CathyBabs

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CathyBabs
Occasional Poster

Re: Sky cinema pass

Thank you. I contacted the 'live chat' team, and the problem has now been resolved.

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