11-12-2014 20:52
I wanted to try the entertainment monthly pass.
But due to various circumstances (mainly broadband problem, I am an Indian resident, I registered for NowTV while I was in UK for a long work assignment) I have never used the service. Iam sure you can verify that.
And I completely forgot about it. And now I have been charged for two months consecutively. 😞
Can I request a refund please.
24-04-2017 20:35
Sooo angry totally forgot i had vowed never to use NOW TV again last time but Hey I suppose I was desparate .Same bleedin thing all slow motion football .Just like the last time .Tried everything. Really fed up .This never used to happen. I feel robbed .6.99 x 2 . I want a refund
24-04-2017 20:48
Hi and welcome to the forum @Anonymous User,
For security reasons, all 'account' related issues (such as, NOW TV account removal/card details removal and refunds) are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you via the forum!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
18-05-2017 10:45
18-05-2017 10:54 - edited 18-05-2017 10:55
Hi @Anonymous User,
Did you remember to officially cancel your NOW TV subscriptions by accessing the 'My Passes' area of your 'My Account'?
The good news is, if you did, NOW TV would have sent you an confirmation email of your cancellation request. Provided you've received this, claiming back any money they've taken in error should be a straight forward procedure.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
21-05-2017 19:35
21-05-2017 19:45 - edited 21-05-2017 19:50
Hi @Anonymous User
The NOW TV service is primarily a monthly 'roll-over' subscription service. With an option to cancel at anytime!
According to NOW TV's 'Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to (by accessing the 'My Passes' area of your 'My Account') they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring.
That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
21-05-2017 20:01
21-05-2017 20:23
Hi @Anonymous User,
Oh that's not good...
However, according to NOW TV's 'Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to (by accessing the 'My Passes' area of your 'My Account') they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring.
That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
22-05-2017 23:39
23-05-2017 7:20