Price increases

[Anonymous User]

Hi everyone

when did the prices increase again as I never got an email or notification saying that my tariff for the cinema and entertainment were to increase. £3 increase on the cinema one alone without any notice is not on

[Saint1976]

@Anonymous User the last price increase was July 2020 but I'm sure it only went up £1.

[Anonymous User]

My acc is now saying on my invoice march £8.99 and now £11.99. No mention of boost just for cinema pass

[gavs82008]

@Anonymous User 

Then you’ll be best to head onto live chat to discuss the email you received about the £3 charge. 
Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively you can send an email to customer support. Address is in the below picture.

 

[gavs82008]

@Anonymous User 

Not sure what your referring to re price increase. 
The prices for memberships are;

• £3 Boost
• £9.99 Entertainment 
• £11.99 Cinema

Sounds like you are now paying for Boost.
Did you take out a free trial for Boost or have an offer for boost? 

[Anonymous User]

No I have checked my account and not paying for boost. I was paying only £8.99 for the cinema and now its £11.99. Last time it increased I received a notification on my account and also via email that on x date the new charge will be £x but not this time. I have been going through previous bills and this mornings payment went out at £3 more so was a bit confused on why I received no notification after it increased in July last year

[Saint1976]

@Anonymous User if you were paying £8.99 then you were on an offer. Checking through previous posts, Cinema went up from £9.99 to £11.99 in April 2019. It hasn't been £8.99 since 2018.

https://community.nowtv.com/t5/Offers-Vouchers/Now-TV-Cinema-price-increase/m-p/492041

https://community.nowtv.com/t5/Cinema-Talk/Price-increase-for-monthly-Cinema-pass/m-p/491962

https://community.nowtv.com/t5/NOW-Stick/Price-Increase-vs-Value-for-Money/m-p/495930

The entertainment pass went up £1 last July.

[gavs82008]

@Anonymous User 

To get this perfectly straight, there is no pending price increase for the memberships.

If you are going to be charged £3, then it is for Boost because that is the only membership that costs £3.

This link will explain all about NOW and confirm that there is no price increase since the rebrand to NOW.

https://help.nowtv.com/article/welcome-to-the-new-now

We haven’t changed any of our prices, or any of the brilliant content you know from your Passes.

And NOW Membership can be enhanced with NOW Boost from £3 a month - enabling streaming across 3 devices at the same time as well as full 1080p HD and Dolby Digital 5.1 Surround Sound. Find out more

[Anonymous User]

Triple checked my billing invoice pdf and march was £8.99 for cinema and april is saying £11.99 for cinema. No boost mentioned on my account just 2 memberships entertainment and cinema