Payments taken no account

[Teza]

Hi i have 2x now tv box's for years I have been paying 7 lots of membership for years 

they added boost i not know 

I can not stop card payments I log on to my account  says i no devices I get on to one of my devices says no membership I go on to find my account I put my details in and says no account go to payments says no pervious payment wat the how do I stop payments 

[RoyB]

@Teza 

You don’t need 7 memberships; indeed, there are only six things Now offer, and one of them is broadband, so you must have a couple of memberships twice. Which you don’t need, even with two boxes, as the same membership will work on both.

If you can’t see any memberships on an account, then this implies either that you have multiple accounts, and the memberships are on that, or that you took out your account with a third party, and you need to maintain it there.

Or possibly both, as you can’t have more than five memberships on an account, Cinema, Entertainment, Sports, Hayu and Boost.

Details here:-

Multiple Accounts:

https://help.nowtv.com/article/find-an-account

Third-party Accounts, and Cancellations:

https://help.nowtv.com/article/how-do-i-cancel-now

But as it sounds as if you are in a complete mess, and if you hope to get any refunds for accounts and memberships you haven’t been using, best to talk to Live Chat, explain what’s happening, and see how they can best advise you to get back to having just one account, with no more memberships than you actually need:- 

The following link leads you to direct contact with Now, when the Community can’t help, and the Help can’t help:-

https://help.nowtv.com/article/how-to-contact-now

Avoid ‘Get Help Quicker’ there; you won’t.