17-07-2019 11:24
When I log in to my account online and try to look at the 'passes and vouchers' page I get the below on all my devices so I can't add in more or cancel anything. There is clearly an error on my account somewhere (this worked fine a couple of weeks ago when I last checked but now this happens across all browsers, computers and phones when I try to access this page).
NowTV chat are useless and not helping. Can anyone here advise?
17-07-2019 12:13
Hi @Anonymous User
I am having the same issue too! Spoke to someone on chat and they told me to download this firefox app for my phone. Still not working! Purchasing passes must be down for everyone
17-07-2019 12:30
Well at least I know it's not just me. The chat has been a nightmare - people don't read the messages properly or anything. Apparently someone technical will look into it for me... Who knows.
17-07-2019 13:45
Not working for me either - unable to manage vouchers - W7, W10 pc's - firefox, chrome. NowTV must have a system update issue.
17-07-2019 14:10
Working ok here. Windows 7 running Firefox 68.0
17-07-2019 15:55
Working fine here. Safari on an iPad running iOS 12.3.1
17-07-2019 17:30
yep i was chatting online the techinal department would look into it and email back
i use win7 google chrome and firefox and ie win7 and they couldnt access vouchers.
and i tried me other pc and that was the same .i get a long html message on voucher screen.
normalize screen css this is a pain if you wanna get your passes, oh well hope its fixed soon.
17-07-2019 23:03
Strange behaviour which only seems to be affecting some users.
18-07-2019 12:06
Appears to be fixed now.