Now TV still charging despite cancelling

[Issie]

Hi, 

I cancelled my NOW TV about a month ago, maybe less, but yesterday I was charged £6.99. Can you explain this?

[Kazzy]

I am having the same problem, cancelled my membership 2 months ago, they still took £9.99 last month, cancelled again this month and they have just taken the money again. You can't speak to anyone as just get the BOT thing, that doesn't allow you to speak to a person, I have called there phone number today, to be told they now only deal with the broadband over the phone and you have to go to the chat online regarding TV, absolutely disgusting.

[gavs82008]

@Issie @Kazzy 

Staff won't and don't ever come on here for account issues. See this link for the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

When you say cancel, did you get email confirmation of the cancellation? If not then the process wasn't fully finished I hate to say.

To speak with staff you need live chat. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership