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HayleyO
Newbie

‎11-04-2024 20:34

No access

I don’t know if anyone’s able to help me but it would be much appreciated …. I paid for an entertainment package on the now tv app but it keeps asking me to pick a package and pay even though I have had a confirmation email and verified my email address and it says I can now stream but it won’t let me 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎11-04-2024 21:40

Hi @HayleyO 

Have you tried to sign out and back in again on your playback device? 

What playback device are you using or tried? 

Are you using a VPN or outside the country? 

If you are in the UK assuming you are a UK customer and have Mobile internet data, try that has a temporary test to see if there is something blocking your main home Router (IP address on Router either showing unknown or outside the country detected by the NOW service).

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