28-05-2022 13:46
After a failed payment due to expired card, I have updated my new bank details but NOW won't charge me so my membership is on hold. Without a PAY button within the app I'm now stuck.. when will they charge for my membership any idea??
Solved! Go to Solution.
28-05-2022 14:23
@Anonymous User
If you took the membership out via the app you won’t be able to manage it on the website.
For applying email offers I would suggest jumping onto live chat and speaking with staff. Click “chat online” within the green box, make sure you don’t click “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
28-05-2022 14:03
I'm talking about NOW tv, sports package
28-05-2022 14:04
@Anonymous User
Where did you take out the membership originally? Was it on the app or website?
28-05-2022 14:07
I have received an offer via email and think I went on their website to activate..Will there be a difference app or website?
28-05-2022 14:23
@Anonymous User
If you took the membership out via the app you won’t be able to manage it on the website.
For applying email offers I would suggest jumping onto live chat and speaking with staff. Click “chat online” within the green box, make sure you don’t click “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint