My sports pass is not working

[Anonymous User]

Your ticket to sporting greatness

And here it is. Your Sky Sports Mobile Month Pass. Now you can take 5 Sky Sports channels with you in your pocket and watch them on your smartphone, anytime, anywhere. Your special offer gives you the Sky Sports Mobile Month Pass for £0.00 a month for 5 months. When your offer ends it's just £5.99 a month. Your order details for today are: Order Reference:   451M142441138 Order Date:   24-Apr-2019 Today's Payment:   GBP 0.00 Happy watching! The NOW TV Team

Just so you know, you can't reply to this email, but if you do want to get in touch, you can find us at NOW TV Help. Sky Sports Mobile Month Pass: Auto renews at £5.99 a month. Or simply cancel anytime. If you are on an offer, then you will start paying £5.99 a month when your offer ends. Sky Sports Mobile Month Pass includes Sky Sports Premier League, Action, Arena, News and Racing. Only available on compatible smartphones (see device compatibility below). To watch your Sky Sports Mobile Month Pass alongside other NOW TV Passes, at least one of the registered devices on your NOW TV account must be a compatible smartphone. You can only watch your Sky Sports Mobile Month Pass on one smartphone at a time. All live scheduling may be subject to change. NOW TV: 18+. UK only (save for when visiting the EU). Streamed via broadband/3G/4G/Wi-Fi (charges may apply). Register up to 6 compatible devices and watch on 2 at the same time. If you only have a Sky Sports Mobile Month Pass and no other NOW TV Passes, you can only watch on 1 smartphone at a time. Chromecast counts as 2 devices. You can swap 3 registered devices a month. Some shows aren't available live and/or on some devices — see show availability information here. Shows are available on catch up for at least 7 days from date first shown. Roku LT, XS or 3 and UK account required to watch on Roku. Ongoing monthly prices and channels subject to change. Searching for the small print? Get clued up on our full T&Cs here. Cancellation period for any content passes: You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days (cooling-off period) from the later of: (a) the date of purchase; (b) the date of delivery (for content passes which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice, except where: You activated a Sky Sports Day Pass or a Sky Sports Week Pass and agreed at that point that you lost the right to cancel or you purchased or activated any of our other Passes and agreed at that point you lost the right to cancel. How to cancel within cooling-off period: If you change your mind and wish to cancel your purchase during your cooling-off period, you can cancel your Pass anytime in My Passes. Visit our Help site to find out how to cancel.If you need more help, just get in touch by live chat or web form. Effects of cancellation: If you cancel during your cooling-off period we will refund to you all payments received from you, including any delivery costs. Refunds: We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days from the date you notify us of your decision to cancel. We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise. How to cancel your NOW TV subscription outside of cooling-off period: If you wish to cancel your purchase outside of the cooling-off period (for example, you have purchased a Sky Cinema Month Pass or Entertainment Month Pass and wish to stop your Pass from automatically renewing), you can cancel your Pass anytime in My Passes. Visit our Help site to find out how to cancel. If you need more help, just get in touch by live chat or web form. These cancellation rights do not affect your legal rights. If you require any advice on your legal rights, you can refer to: www.adviceguide.org.uk. Device compatibility for Sky Sports Mobile Month Pass Sky Sports Mobile Month Pass is only available on the following devices and operating systems: Apple iPhone:4S & 5 or later running on iOS 8 or later; Android smartphones: Android OS 4.0 (Ice Cream Sandwich) or later), 1.0 Ghz, 1GB RAM, 480x800 Screen Resolution. NOW TV does not currently support connection of mobile devices to your TV e.g. AirPlay. Chromecast is not supported. Complaints: We appreciate that sometimes things go wrong and you may experience problems with NOW TV. When this happens, we want to make sure we resolve your problems as quickly as possible. If you would like to make a complaint, please go to How do I make a complaint? and select Get in touch. Our team is available on Live Chat and email from 8am to midnight, 7 days a week, and will help you through your complaint each step of the way. NOW TV is a trading name of Sky UK Limited (registered number 02906991) of Grant Way, Isleworth, Middlesex, TW7 5QD. Our UK VAT number is 440 6274 67. Prices are inclusive of VAT (where applicable).

[Anonymous User]

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@Anonymous User wrote:
So your saying I won all the crap channels that don’t show anything main
and won’t watch cause nothing of interest is on them and every time a match
or racing f1 is on i can’t watch it unless I pay for it ##- Please type
your reply above this line -##

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How many more times? Your pass is working.  You can watch Premier League, arena, action, racing & news on your mobile on the Now tv app.  

If you want F1 or Golf you have to get the full sports pass. If you want to watch a football match watch it on Premier League channel not on main event.

[Anonymous User]

Can anyone tell me why I have 5 sport channels I don’t want to watch and how I get the one single channel (F1) I’ve come to NowTV for? I just want to watch the F1, why is this so complicated? Are Sky deliberately trying to annoy F1 fans?!

[RoyB]

@Anonymous User 

At a guess, you have that situation because you bought the Mobile Sports Pass, possibly by mistake instead of the full Monthly Sports Pass at £33.99, or possibly without reading the restrictions that mean you can have it for £5.99 a month, instead of that regular £33.99 of a full monthly sports pass.

These restrictions are that you can only watch 5 designated channels out of the 11 that Sky offer; and that you can only watch them on a mobile phone, not even a tablet, let alone on a TV.

And alas, that £28.00 a month saving means you don’t get to cherry-pick the sports channel(s) you really want 😥

Or did you mean to pay £33.99 for the full offering, but bought that restricted pass by mistake?

[RoyB]

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@Anonymous User wrote:
So your saying I won all the crap channels that don’t show anything main
and won’t watch cause nothing of interest is on them and every time a match
or racing f1 is on i can’t watch it unless I pay for it

Not a bad summation, I think, from your point of view.

Did you get to the bit where you can only peer at it on a mobile phone and can’t cast it to a big TV or any such?

I just hope you got fries with it.........

##- Please type your reply above this line -##

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[Anonymous User]

So tell me something I don’t know, how do I cancel as I’m not sure about
now tv they’ll probably sting me on my card deets for subscribers fee after
the pass is up, and I don’t want to pay for it I just want to cancel the

[Anonymous User]

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@Anonymous User wrote:
So tell me something I don’t know

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Life is too short.

[RoyB]

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@Anonymous User wrote:
So tell me something I don’t know, how do I cancel as I’m not sure about
now tv they’ll probably sting me on my card deets for subscribers fee after
the pass is up, and I don’t want to pay for it I just want to cancel the

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@Anonymous User 

Yes it’s bad enough having it for free, but as to paying for it, you will indeed be charged for the sixth and subsequent months if you don’t cancel it.

And you might as well cancel it now, as you get the five months anyway, before the cancel kicks in.

NowTV have cunningly hidden the cancellation details under this obscure heading:-

https://help.nowtv.com/article/how-do-i-cancel-now-tv

But do make sure you get an email confirming the cancellation. The Community is littered with the bodies of those who thought they’d cancelled, but somehow had never quite managed it, for some reason; you might think you have cancelled, but unless you get the email, you haven’t.

[Anonymous User]

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@Anonymous User wrote:

I’ve tried to watch it again and it’s not working

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Watch the Premier League channel. Golf is NOT included so it does not work.

[RoyB]

@Anonymous User 

To amplify what @Anonymous User said:

Sky Sports Mobile Month Pass includes Sky Sports Premier League, Action, Arena, News and Racing.

But not the other six channels.

You may have missed the importance of that.

[Anonymous User]

Ok I understand what your saying but when ever I try and watch anything it
don’t show