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Anonymous User
Not applicable

How do I contact a person - not the bot

Hi

 

my payment for my  2 passes has been declined, yet my payment for calls and broadband went through  -its the same card for both, there is no issue with the card or funds, and I have been trying to work out how to contact a person to stop my services being disrupted - but have failed to do so. Keep getting the bot and endless cycle of options, none of which cover the issue. 

 

thanks

sandra

 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use this link below to find the various communication methods to reach NowTV for TV Pass customers.

 

On the same link there is a green button for Live Chat.

 

Should live chat not work for you try a different internet browser or another device with a browser on it. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

View solution in original post

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use this link below to find the various communication methods to reach NowTV for TV Pass customers.

 

On the same link there is a green button for Live Chat.

 

Should live chat not work for you try a different internet browser or another device with a browser on it. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Thanks

 

Got a hold of someone - still not actually clear what has happened but will see what happens