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NowBBuser
Advocate

Moving house with no account when I log in.

Hi, I need some help with my account.

 

I'm moving house in a couple of weeks and I logged in to My Account to check if it was possible to do it from there, but I have no account details, there are no payment details, no broadband details, just nothing....apart from the access to this forum its of no use at all.

 

I tried to use the find my account process, but I've replaced the card that I set up my account with so that won't work either.

 

When I set the account up online there was an issue and the contact centre called me and created the account manually, I think this is when it all went wrong and maybe my account was never linked to my email address, all the account setup emails and other emails all come through that the correct email address, so I'm not sure what else it could be.

 

Can someone please advise me what I need to do, live chat is never available/always busy and of course there is no other way to contact NowTV.

 

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gavs82008
Legend 5
Legend 5

Re: Moving house with no account when I log in.

@NowBBuser 

So when yo go to this link it shows nothing?

https://www.nowtv.com/gb/account/account-details

 

To get the contact number for broadband, you can find the number on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
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NowBBuser
Advocate

Re: Moving house with no account when I log in.

Yeah when I log in all I have is...

 

Your Passes

Your Devices

Your Payments

 

Under payments there are no details for passed or future payments and there is no Your Broadband section, I'll give that number a call.

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gavs82008
Legend 5
Legend 5

Re: Moving house with no account when I log in.

@NowBBuser 

 

So when you click on this link does it take you to your personal details?

https://www.nowtv.com/gb/account/account-details

 

When I click on it I get to see my account number at the top, followed by personal details. 

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