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Amy2
Mentor

Missed payment

Hey I have received a email from now TV on the 19th of January 2022 saying I have 10 days to pay my bill but I thought they was talking the payment out i don't get paid till 4 of February has I have had to buy a new washer but I need my internet on if I don't pay it when will they turn my internet off

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gavs82008
Legend 5
Legend 5

Re: Missed payment

@Amy2 

Call the team to get it resolved.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
 
FYI that I do not work for NOW, just a NOW customer trying to help
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Amy2
Mentor

Re: Missed payment

I have done they are saying I still need to pay it
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