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docdef
Advocate

Broadband cancelled with no explanation

I signed up for broadband over the weekend and when I login and go to 'My Package' page it shows all services (broadband, calls, line rental) as cancelled.

 

I've received no email after sign up, or about cancellation, but YOU HAVE managed to take £5 from my bank account.

 

Can someone please explain what has happened if you can't supply the service, reverse the card payment.

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gavs82008
Legend 5
Legend 5

Re: Broadband cancelled with no explanation

@docdef 

Call the team to get it resolved.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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docdef
Advocate

Re: Broadband cancelled with no explanation

Thanks, I phoned and was told my phone number is 'not active' and can't be ported - yep, the number I rang them on is inactive!

 

My current ISP Sky say there is 'no problem' and they see no reason why TalkTalk, Cuckoo and nowTV ALL say that my  number can't be ported.

 

Anyway, it looks like a Sky problem as other people on Sky's support forum are  reporting that they can't port numbers as Sky is now VOIP.

 

So move to Sky, you lose your phone number if you every want to move away when the deal ends, despite Ofcom saying you have a right to keep the number 😕