09-12-2023 13:16
Hello, I started a free trial but realised it’s a 6 month contract and I’ve been being charged. How do I get this rectified, the NOW app hasn’t been working and I haven’t been watching anything as I thought this had been cancelled. WTF
09-12-2023 14:11
@Roman1991
The ONLY free trial you get is when you take up an offer and you will get a free trial of boost and maybe depending on the offer either entertainment or cinema memberships.https://www.nowtv.com/choose-your-cinema-membershiphttps://www.nowtv.com/choose-your-entertainment-membership
All offers just now tie you in for 6 months as a “saver” plan. They are clearly mentioned on the T&C of the offer.
To have any chance of a refund etc you must speak to staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
