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Cancellation
Newbie

How to Cancel?

Hi, I cancelled my membership for entertainment ages ago but it's still taking money out from my account. When I go to the manage account and check active membership it's only show the old membership and saying that click to restart your membership. How can I cancel and to contact with someone for the money back? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Cancellation 

Sounds like you have another account with the same payment information. See this link to find it.
https://help.nowtv.com/article/find-an-account

To speak with staff you need live chat. Which is accessed by clicking the ‘How to get in touch’ drop down when signed in.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help