Live chat

[Mondo]

Has anyone else had problems with Live Chat?
I've been trying to chat with an advisor for hours but all I get is the message "we'll be with you in a jiffy" but no one ever actually comes.

[PF3Ms · Accepted solution]

Yes. I have been trying to reach someone through live chat for 3 days now, and no luck. I waited on we'll be with you in a jiffy for nearly 1hour and 15mins, but wasted. Its seems no more human service, only dependent on AI. So disappointed. 

[gavs82008]

@Mondo @PF3Ms 

Try clearing the browser cookies and data or another browser altogether.

This link will take you straight to live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or use the ‘How to get in touch’ drop down when signed in.
https://help.nowtv.com/get-in-touch/tv/feedback-complaints

[Mondo]

@gavs82008 

that’s really helpful - thanks!

[gavs82008]

@Mondo 

You’re welcome. Although you’ve marked the other post as a solution ☹️

[RoyB]

@Mondo @PF3Ms 

Was that ‘jiffy’ promised because you clicked on Get Help Quicker?

That’s not Live Chat, that’s the Nowbot 😢

[Bas]

It is the worse service i have come across. What a waste of money

[gavs82008]

@Bas 

Get you get a hold of anyone from my post with the 2 links?