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Wendytelfer78
Advocate

‎22-10-2023 21:06

Increased payment

Why has my monthly payment gone up £10 this months ? 

0
1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎23-10-2023 14:58

@Wendytelfer78 

As @Jayach asked, you do know that NOW offer two products and are handled very differently?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

4 REPLIES 4
Jayach
Elite 3

‎22-10-2023 21:44

Is this for streaming TV or broadband?

If broadband, have you come to the end of your contract?

0
gavs82008
Legend 5
Legend 5

‎23-10-2023 14:58

@Wendytelfer78 

As @Jayach asked, you do know that NOW offer two products and are handled very differently?

FYI that I do not work for NOW, just a NOW customer trying to help
AHMADJAWED
Newbie

‎30-03-2024 4:24

@Wendytelfer78 Hello sir I don't know my bills gona increase I payed £24 -£25 but now I pay £46.50 I don't know why? I think I need upgrade. 

Could you do for Me again £24 - £25 .

Please  thank you 

RoyB
Legend

‎30-03-2024 10:24 - edited ‎30-03-2024 10:26

In response to AHMADJAWED's comment

@AHMADJAWED 

‘You’ here is purely your fellow-customers - no Now employees post or monitor here.

So we can’t do you for anything 😢

Ring Now Broadband from 150 on your landline phone and negotiate.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.