Impossible to activate a new broadband service

[SofiaR]

Hi,

I'm trying to activate the request for a new broadband service, but the website always stops at my debit card AFTER it takes £1 from my account. I have tried it several times and every time the debit card is accepted, £1 is taken out from my account, and later it is credit back. However, the website stops at a blank page and I receive no confirmation or email at all. There is nothing in my account in terms of active orders. It is also impossible to try to talk to anyone at Now. I am out of the country and at the moment I cannot place phone calls to the UK ... Any suggestion? 

[gavs82008]

@SofiaR 

There is literally countless threads that’s have the number or link to number to call NOW. 

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

[SofiaR]

Thanks, but as I wrote in my post, I am unable to place calls to the UK at the moment 

[gavs82008 · Accepted solution]

@SofiaR 

Sorry mate my bad for not reading the whole post. As you could imagine we have had a fair number of users asking for this and I assumed incorrectly.

You could try emailing support as I know live chat now only deal with TV.

customer services @ now tv . Com (ensure no spaces)

[SofiaR]

Thanks, I'll try the email. Sure it is "services" with the ending "s"?

[RoyB]

@SofiaR @gavs82008 

Ouch.

But yes.