20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
05-10-2014 23:15
05-10-2014 23:33 - edited 05-10-2014 23:35
06-10-2014 15:05
Hi @Anonymous User
Thanks for getting in touch.
We'll be in touch by email soon 🙂
Thanks,
Sabrina
NOW TV Team
20-11-2016 19:57
Can you also help me deleting my card details off of my account please?
20-11-2016 20:28
Hi @Anonymous User,
If you want your 'card details' removed you will need to contact a NOW TV representative. This can be done via Email or via Live Chat...
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know: -
24-11-2014 21:19 - edited 24-11-2014 21:22
Hi anyone from support.
I just checked my account and I have been charged for a Sky Sports Day Pass £7 and Entertainment Month Pass £7 that I didn't agree to or use.
I guess one of my kids accessed channels from the menu without my knowledge so I will see if there is anything I can do about the payments already made, but I want to stop ANY more going out.
I have now changed my payment and parental PIN to disable their "easy" access to running up a bill, is this all I can do to stop getting billed again?
So can anyone anwser,
1) Can I delete my card details somewhere to stop this ever happening again?
2) Why is the payment PIN not enabled by default?
If there is no choice I will just throw the £10 NOW TV box in the bin, it would be cheaper.
Thanks
Oh and sorry for hijacking this post.
24-11-2014 21:26
24-11-2014 21:29
Hi @Anonymous User
I'm sorry to hear about these unwanted purchases on your NOW TV account.
A member of the team will be in touch shortly via email to help you further.
Thanks,
Steve
NOW TV Team
06-12-2014 20:57
I also need help in deleting my card details. Can someone help me out here. Thanks.
06-12-2014 21:32
Hi @Anonymous User
Thanks for posting, Sorry to hear this. I will send you an e-mail very shortly. Please keep an eye out on your account.
Thanks
Ranj
NOW TV Team