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I'm paying for an account I no longer have access to

As per the subject. The account was only linked to a username, when using my email address I get logged in to another account without membership. I've tried the account finder by using my name and credit card details, but it takes me to the one linked to my email. I've just got charged for another month but I can't even access the membership to cancel it. Please help me to reset the password and cancel the membership.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@just_anoth_user 

Not on here it won’t be done. 
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

You need to speak with staff via live chat. 

Make sure to be signed in and use the button under ‘How to get in touch’.
https://help.nowtv.com/get-in-touch/tv/change-my-account-details

FYI that I do not work for NOW, just a NOW customer trying to help

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

@just_anoth_user 

Not on here it won’t be done. 
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

You need to speak with staff via live chat. 

Make sure to be signed in and use the button under ‘How to get in touch’.
https://help.nowtv.com/get-in-touch/tv/change-my-account-details

FYI that I do not work for NOW, just a NOW customer trying to help

@gavs82008 Thank you, that really helped