20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
29-05-2016 13:40
Hi @Anonymous User
I'm sorry to hear you wish to cancel your NOW TV acocunt.
As this is account realted I have sent you an email, please check you inbox and junk mail.
Thanks,
Aman
NOW TV Team
04-06-2016 20:50
I have the same problem as. I can't cancel my account!!! Please help me.
04-06-2016 20:57 - edited 04-06-2016 20:58
@Anonymous User wrote:I have the same problem as. I can't cancel my account!!! Please help me.
Hi and welcome to the forum @Anonymous User,
Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile phone, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -
Cheers
04-06-2016 14:30
Hi, I would like to cancel my account. I cancelled my subscription and surprised to see that I have been charged £6,99.
Please advise me how to resolve this as I do not want to be charged and just want the box. Thanks
04-06-2016 14:40
Hi @Anonymous User
Thanks for your post and welcome to the forum. Live Chat can look into this for you. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
06-06-2016 10:28
Hi @Anonymous User
As this is an account related issue I will need to send you an email.
Look out for this soon.
Thanks
Andy
17-06-2016 19:35
I need to also cancel my account - but see no options online to do this. Please advise.....
17-06-2016 19:38 - edited 17-06-2016 19:38
Hi @Anonymous User
Thanks for your post and welcome to the forum. You can cancel by going to My Account > My Passes and clicking on the grey cancel button underneath the active pass. Any problems have a word with Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
18-06-2016 8:07
18-06-2016 9:48
@Anonymous User
As account problems can't be handled in this forum try LIVE CHAT