20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
14-02-2017 7:20
24-04-2015 15:25
I would also like to delete this account as I don't use it anymore. I would like to remove all my details ASAP.
24-04-2015 19:05
Hi @Anonymous User
As this is an account related query, I have replied to you by email.
Hope that helps.
Thanks,
Rich
The NOW TV Team
30-04-2015 22:51 - edited 30-04-2015 22:54
I too would like my account fully closing and any data held an me deleting. I have not been a customer of yours for several months now and have no intentions of becoming a customer again at all in the future.
The answer I recieved on your live chat when I asked why you had not deleted my accout did not help and was wrong. Principlal 5 of the data protection act states that "The Act does not set out any specific minimum or maximum periods for retaining personal data." so why was I told you had to keep data on me for 6 years? Also principal 5 states "securely delete information that is no longer needed" as I told you months ago I no longer want to be a customer of yours therefore any data you hold on me is no longer needed. I would like to know under what circumstance do you consider that you have a purpose for keeping data pertaining to me and how long you intend to hold it for?
A very disgruntled ex-customer.
01-05-2015 16:24
Hi @Anonymous User
Thank you for getting in touch. i will send you an e-mail very shortly, please keep an eye out on your account.
Cheers
Ranj
NOW TV Team
08-08-2015 20:42
Can I have my account and my card details deleted? I do not intend to use this service again. Thank you.
08-08-2015 21:02
Hi @Anonymous User
Sorry to hear you want to leave NOW TV. You need to have a word with Live Chat. Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.
20-06-2015 10:27
21-06-2015 18:41
Hi @Anonymous User
This should all be done for you now.
Cheers
Ranj
NOW TV Team
12-10-2015 20:45
can you please delete my account i dnt use it no more
thank you